FCS Receives 2024 Press Ganey Human Experience Guardian of Excellence Award®

FCS ranked in the top 1% of healthcare providers for patient experience

Fort Myers, Fla., January 7, 2025 –  Florida Cancer Specialists & Research Institute, LLC (FCS) has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of performance in consumer experience among the top hospitals and health systems in the country.

As a winner of the Press Ganey HX Guardian of Excellence Award®, FCS is in the top 1% of healthcare providers in delivering exceptional patient experience in the last year.

FCS President and Managing Physician Lucio N. Gordan, MD said, “It is our honor to serve our patients and their families with compassion and caring at each step of their journey. At FCS, every interaction is precisely focused on the patient experience – not only to expand the availability of lifesaving treatment, but to enhance wellbeing and enable each person to achieve the best possible outcome.

FCS relies on the valuable insights obtained through its partnership with Press Ganey to continuously monitor its performance, ensuring that patient needs, preferences and concerns are consistently addressed, further strengthening the statewide practice’s delivery of cancer care.

“Ranking in the top tier of our nation’s healthcare providers is a testament to our 250 physicians and 4700 team members who consistently demonstrate their unwavering commitment to delivering world-class cancer care and an exceptional patient experience,” said FCS Chief Executive Officer Nathan H. Walcker. “This achievement is especially meaningful in a year when three major hurricane events impacted nearly every location in our statewide network. Our teams worked tirelessly, with remarkable dedication and resilience, to protect our patients, our facilities and one another, resulting in minimal disruption to patient care.”

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“FCS is setting the standard for excellence in patient experience,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It’s clear they’re committed to making a difference.”

View the 2025 Guardian of Excellence Awards: https://www.pressganey.com/company/awards/2024-human-experience-award-recipients/